Vibe Essence Digital Delivery Policy

1. Delivery Method

1.1 All digital products, including music files, samples, presets, and other downloadable content, are delivered electronically.
1.2 Upon successful payment, a download link will be provided on the confirmation page and sent to your registered email.

2. Delivery Time

2.1 Digital products are available for immediate download after payment confirmation.
2.2 In rare cases, processing may take up to 24 hours due to technical issues or payment verification requirements.

3. Accessing Your Downloads

3.1 You can access your purchased files via the download link sent to your email.
3.2 If you created an account, you may also find your downloads in the “My Account” section.
3.3 Be sure to save and back up your files, as download links may have expiration limits.

4. Failed or Missing Deliveries

4.1 If you do not receive your download link within the expected timeframe, check your spam or junk folder.
4.2 If the issue persists, please contact our support team at support@vibeessence.com with your order details.
4.3 We are not responsible for incorrect email addresses provided at checkout, so ensure your details are accurate.

5. Redownloads & Expiration

5.1 Download links may have a limited number of accesses or an expiration period.
5.2 If you need to redownload a product after expiration, contact our support team for assistance. Proof of purchase may be required.

6. Technical Support

6.1 If you experience difficulties opening or using your digital files, reach out to our support team for troubleshooting assistance.
6.2 We recommend using compatible software and ensuring your device meets the required specifications.

7. Contact Us

For any questions regarding digital delivery, please reach out to us at:

📍 Company Name: STEFAN HQ LIMITED
📍 Address: RM 509, 5/F THE CLOUD 111

TUNG CHAU ST TAI KOK TSUI

HONG KONG

📧 Support Email: vibe-essence@outlook.com

We appreciate your trust in Vibe Essence and are here to ensure a seamless digital experience! 🎶✨